Our Assistance Services

• Ambulance service (Italy-abroad) for the repatriation of sick or injured people

• Breakdown service on the motorways and on the ordinary roads.

• Roadside repair of vehicle (simple repairs) in Italy and abroad.

• Towing of the vehicle to the equipped workshop or to the dealer of the car maker.

• Recovery of the vehicle by a trust-garage (with inner and outer parking place)in Italy and abroad.

• Supply and change on the road of tyre in Italy and abroad (any size and make).

• Inspection and salvage of transported goods in case of car accident or breakdown.

• Repatriation of the vehicle abroad in case of car accident or in case the driver is not able to drive.

• Payment of fines in real time in Italy and abroad.

• Request of reimbursement of damages to the tort liable in Italy and abroad.

• Debt recovery.

• Dispatch of formalities for the vehicle release at the Police authority offices in Italy and abroad.

• Search and prompt delivery of spare parts.

• Inspection of damaged vehicle in case of car accident.

• Medical assistance for the driver and passengers; house call doctor.

• Assistance for people in difficulty in Italy and abroad.

• Dedicated line.

• Fit a used tyre or make a temporary repair to let the vehicle continue his journey.

• Recovery of material and physical damages in Italy or abroad via out-of-court settlements;

• Compensation from insurance companies or employers;

• Medico-legal advisors who can establish physical incapacity;

• Inspection of damage caused by fire and theft in domestic, business and industrial premises, etc.;

• Inspection of water damage from plumbed water supplies (comprehensive buildings policy);

• Global management of accident claims in the Friuli Venezia Giulia Region;

• Global management of accident claims throughout the whole of the Italian territory;

• Road accident investigation to determine individual responsibilities;

• Reconstruction of the stages of the road accident with photos, diagrams and models.

• Assistance with loading and unloading at Italian, Slovenian and Croatian ports;

• Inspection of damage to goods in transport due to breakdown: coffee, citrus fruits, machinery and other wet and dry loads;

• Examination of hull and body faults, mechanical breakdown; repairs inspection;

• Survey agent: maritime and land accidents, damage assessment and determination of responsibility;

• Damage assessment for all types of goods in transit, including refrigerated and container transport;

• Salvage of goods affected by transport breakdown, transfer to alternative transport, security provision.

• We carry out credit checks;

• We obtain copies of statements from Police, Carabinieri and Traffic Control authorities;

• We can check personal data and land registry records with the official authorities;

• We obtain witness statements in Italy and abroad;

• We record accident claims for Italy and abroad;

• We provide practical assistance for the release of stolen vehicles found in Italy or abroad;

• Standardised commercial information;

• Financial, company and assets information;

• Repatriation of vehicles from abroad;

• Special events control - protests;

• Information on foreign businesses;

• Company accounts and other information;

• Our "Claims Management & Loss adjustment Centre" is informed and organised to meet our client's requirements;

• Accident reports sent by the various agencies or head office are received and the claim file is opened; our staff begins the various procedures to assess the damage and determine responsibility;

• Claims negotiation with the other side on the basis of investigations carried out cum certum an et quantum debeator; out-of-court negotiations, if necessary, with the other party's lawyer; material settlement of damage on the basis of the terms of contract with our client;

• Instruction of the accredited lawyer in cases that come to court (this usually involves drawing up a memorandum highlighting all the points in our favour);

• Periodic preparation of reports, statistics, reserves and anything else necessary for the proper administration of the "Claims Management & Loss adjustment Centre";

• Our client may, if required, have online access (via password) to Assiconsult Assistance's information service to check the progress of the claim or to obtain other information;

• Supply of ambulance at the patient’s address or hotel with doctor and nursing staff

• Supply and payment of hotel accomodation/ taxi service for accompanying doctor and nurse

• Assistance to patient’s relatives (taxi, hotel, train or plane tickets, etc).

• Supply of information about general practitioners or specialists operating in the area where the patient is staying

• Assistance in case of patient’s death and handling of corpse repatriation procedures

• Breakdow service on motorway and national roads - towing to the nearest dealer of the car-maker;

• Roadside repair of the vehicle;

• Supply and change of tyre on the spot;

• Repair by equipped workshops or by the dealer of the car - maker;

• Order and deliver of spare parts;

• Repatriation of the vehicle;

• Recovery of the vehicle by a trust-garage;

• Cash advance to the driver in Italy and abroad;

• Payment of fines in real time and handling of formalities for the release of the vehicle in Italy and abroad;

• Damage claims (personal and material) in case of accident with third-part liability;

• Hotel reservation, taxi, train tickets, plane/train/boat tickets in Italy and abroad;

• Car/bus rent in Italy and abroad;

• Expertise on damaged vhl (RCA, kasko, theft, fire) in Italy and abroad.

1. N° 360 Workshops equipped for breakdown-service and roadside repair of light and heavy vehicles;

2. N° 190 Tyre-service equipped for delivery and supply of tyres of any make and size for light and heavy vehicles;

3. N° 120 Medical-teams for medical assistance at home and equipped for transfers in Italy and abroad with ambulance, train, plane;

4. N° 380 Experts able to provide an expertise on-line within 48 hours. Our office will than translate the quotation in English, German and French;

5. N°   60 Car-rent agencies (car- truck-bus) with drop-off all over Europe. (Assiconsult Assistance 24H has its own fleet);

6. N°   72 Workshops equipped for roadside repair of heavy vehicles and trailers;

7. N°   50 Suppliers equipped for the assistance and towing of boats also with deliver of spare parts;

8. N°   91 Bebt –recovery agencies.

• Breakdown service and recovery of the vehicle to the nearest garage

• Roadside repair

• Repatriation of the vehicle from/to abroad

• Payment of expenses for hotel or other accommodation

• Cash advance

• Payment of reparation costs

• Supply of replacement driver in case of need

• Taxi service for medium-long distances

• Purchase and delivery of plane, train, boat tickets, etc.

• Rental car with “drop off” in Italy and abroad

• Medical house calls

• Ambulance service (Italy-abroad) for the repatriation of sick or injured people

• Purchase and delivery of medicines

• Supply of doctor or nursing staff at home or clinic

• Medical reports in case of hospitalization

• Repatriation of the corpse

• Damage claims (personal and material) suffered by the vehicle, driver and other passengers following an accident with third-part liability

• Supply of lawyer in all European countries

• Legal and technical advice in case of accident according to the law currently in force in the different countries

• Payment of storage fees

• Handling of formalities for the release of the vehicle by local authorities

• Debt collection in Italy and abroad

• Payment of fines in real-time in Italy and abroad

• Payment of penalty deposit fees abroad

• Supply and change of tyres on the spot

• Recovery and storage of the vehicle in case of accident

• Research and delivery of urgent spare parts

• Safeguard of transported goods in case of serious accident or vehicle overturning

• Issue of damage certificate on damaged goods

• Expertise on damages suffered by the truck or trailer

• Roadside repair of heavy vehicles

• Payment of fines in real time

• Roadside repair of bus

• Research and delivery of urgent spare parts

• Replacement bus, with passenger transfer, in case of serious failure or accident

• Cash advance to the driver in difficulty abroad

• Payment of fines in real time

• Handling of appeals procedure against fines with local authorities

• Supply of accommodation for passengers in case of breakdown or accident

• House call on the part of the doctor in Italy and abroad

6. ON-LINE MULTILINGUAL EXPERTISES (English, French, German)

• Expertise on damaged vehicles, RCA, theft, kasko, with forwarding of the report within 48 hours

• Management and payment of damages on a regional and national level

• Accertainment of accident circumstances with determination of single liabilities

• Expertises in the transport sector for dry or liquid loads

• Expertises and accertainments in "RC products" sector

• Rental of cars and vans without driver with "drop off" in Italy and abroad

• Rental of commercial vehicles

• Rental of vehicles for short and long periods